We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption for your safety.

Yes! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers. All payments are processed through secure, PCI-compliant payment gateways.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at info@golitoys.com with your order number. Once an order has been processed and shipped, it cannot be cancelled.

Order Processing: 1-2 business days
Standard Shipping: 3-8 business days
Express Shipping: 2-3 business days (available at checkout)

All times are estimates and exclude weekends and holidays. You can track your order using the tracking number sent via email once your order ships.

Yes! We offer FREE standard shipping on all orders within the contiguous United States. Shipping charges may apply for Alaska, Hawaii, Puerto Rico, Guam, and other non-contiguous U.S. territories.

Currently, we only ship within the United States (including Alaska, Hawaii, and U.S. territories with additional shipping fees). We do not offer international shipping at this time.

Once your order ships, you will receive an email with a tracking number. You can track your package on the carrier's website (UPS, USPS, DHL Express, Sendle, or Amazon Logistics) or through your account order history. Please allow 24-48 hours for tracking information to update.

We offer a 30-day return guarantee. You may return most items within 30 days of delivery for a full refund or exchange, provided they are unused and in original condition with all packaging and tags attached.

1. Email us at info@golitoys.com with your order number and reason for return
2. We will provide return instructions within 24-48 hours
3. Ship the item back within 14 days of receiving return authorization
4. Refunds are processed within 5-7 business days after we receive the item

Quality Issues (Defective/Damaged): We pay for return shipping and provide a prepaid label
Change of Mind: You are responsible for return shipping costs
Wrong Item Shipped: We cover all return shipping costs

Refunds are processed within 5-7 business days after we receive and inspect your return. Additional time may be needed for your bank to process the refund (typically 5-10 business days). You will receive an email notification once your refund is processed.

Yes! All our toys meet or exceed international safety standards including ASTM F963 (U.S. Toy Safety Standard) and EN71 (European Toy Safety Standard). We use non-toxic, child-safe materials and finishes. Each product is designed with safety as our top priority.

We primarily use sustainably sourced solid wood (beech, birch, rubberwood), non-toxic water-based paints and finishes, and child-safe hardware. Each product description includes specific material details. We prioritize eco-friendly and sustainable materials whenever possible.

• Wipe with a damp cloth and mild soap
• Do not submerge in water
• Allow to air dry completely
• Do not use harsh chemicals or abrasive cleaners
• Periodically check for loose parts or damage

Our toys are designed for children ages 3 and up unless otherwise specified. Each product includes a recommended age range and safety warnings on the product page and packaging. Always supervise young children during play.

LITTLE OAK CO., LIMITED is headquartered in Hong Kong with a warehouse in California, USA.

Headquarters:
Room 1201, 12/F, Tung Hip Commercial Building
248-252 Des Voeux Road Central
Sheung Wan, Hong Kong

Warehouse:
437 N Baldwin Park Blvd
City of Industry, CA 91746
United States

We're here to help!

Email: info@golitoys.com (We aim to respond within 24 hours)
Hours: Monday - Friday: 9:00 AM - 6:00 PM (HKT/GMT+8)
Contact Page: Visit our Contact Us page